FAQs
How Should I Care for My Jewellery?
To care for your jewellery, keep it clean and dry. Store it in a soft pouch or box to avoid scratches. Take it off before swimming, showering, or doing chores to protect it from damage. Clean it gently with a soft cloth when needed.
When Can I Expect My Product to Be Delivered?
Orders typically arrive within 5 to 9 business days from the shipment date, including 2 to 3 days for production. (Transit times may vary based on your location or unexpected delays.)
How Much Time Will It Take To Deliver My Personalised Jewellery Order?
All personalised jewellery is crafted to order with care and precision. Once your order is placed, our team requires approximately 5 working days to create your piece, conduct thorough quality checks, and prepare it for shipment. Delivery typically takes an additional 5-9 working days. In total, you can expect your personalised jewellery to arrive within around 12 working days.
Will My Jewellery Look Exactly Like It Does in the Website Photos?
We strive to ensure the images on our website accurately represent the beauty of our jewelry. However, slight variations may occur due to lighting differences. If you feel your jewelry doesn’t quite match its online image, please reach out to our customer support team via chat—we’re here to help!