OUR MOST LOVED PRODUCTS
OUR SIGNATURE COLLECTION

Frequently Asked Questions
How Do I Make a Purchase?
Browse our collections across all categories. Once you find an item you like, click the 'Add to Cart' button. Double-check your selection by clicking the 'Cart.' You can edit your cart by adding more products using the 'Continue Shopping' button or remove items by clicking the trash icon. To complete your order, click 'Checkout,' choose your preferred payment method, and place your order.
If the item offers a custom option, make sure to add details in the personalization box or upload any necessary files before placing your order.
Is an Account Required to Place an Order?
YES. You can browse through the Viaana collections without creating an account and select merchandise you like. But to make a purchase, you’ll need to set up an account, which is quick and easy. Register with us and enjoy these benefits through your Viaana account:
- Track your orders and review past purchases.
- Save your address and card details for faster shopping next time.
- Manage your account details, address book, and email preferences.
To create an account, simply click on 'SIGN IN' and then 'REGISTER NOW' to fill in your details.
What Materials Are Used to Craft Your Jewellery?
We make all our jewellery with high-quality 925 sterling silver, so it’s strong, shiny, and made to last.
Is 925 Sterling Silver Real Silver?
Yes, 925 sterling silver is real silver. It is made up of 92.5% pure silver and 7.5% other metals, usually copper, to improve its strength and durability. This combination ensures that sterling silver is both high-quality and suitable for everyday use.
Can Sterling Silver Tarnish Over Time?
Yes, sterling silver can tarnish over time due to exposure to air, moisture, and chemicals. However, tarnishing is a natural process and doesn’t mean your jewellery is damaged—it just needs a little care!
To keep your sterling silver looking its best, we recommend storing it in a dry, sealed container when not in use, avoiding exposure to harsh chemicals like perfumes or cleaning products, and regularly polishing it with a soft cloth. With proper care, your sterling silver jewellery will stay beautiful for years to come!
Can I Customize or Engrave My Purchase?
Yes, we offer customisation and engraving services to make your item unique. Please contact us for more details and options!
How Do I Track My Order?
Once your order ships, we’ll send you a tracking number via email or WhatsApp to monitor your package.